Support.
Help with orders, shipping and returns.
Contact
Track an order
Your order confirmation email links to your order status page. When your order ships, a shipping email arrives with the tracking number.
Shipping
Standard shipping is free, and orders are estimated to arrive 3 days after you order. We ship to addresses in the United States. Shipping policy
Returns
Unopened items can be returned within 30 days of delivery. Damaged, defective or wrong items are replaced or refunded. Returns and refunds
Questions
Are these genuine Apple AirPods Pro 3?
Yes. We sell genuine Apple AirPods Pro 3. OakOne Electronics is an independent retailer and isn't affiliated with or endorsed by Apple.
When yours arrive, you can enter the serial number on Apple's Check Coverage page.
What comes in the box?
- AirPods Pro 3
- MagSafe Charging Case (USB‑C) with speaker and lanyard loop
- Silicone ear tips in five sizes: XXS, XS, S, M and L
- Documentation
USB‑C charge cable sold separately.
Which devices are compatible?
AirPods Pro 3 work with iPhone, iPad, Mac, Apple Watch, Apple TV and Apple Vision Pro running the latest software. They also connect as Bluetooth headphones to Android phones and other devices, with fewer features.
Heart rate sensing needs iPhone with iOS 26 or later. Live Translation needs an Apple Intelligence-enabled iPhone with iOS 26 or later.
What is the shipping timeframe?
Standard shipping is free. Orders are estimated to arrive 3 days after you order, and the product page shows the estimated date before you buy. We ship to addresses in the United States.
What is the return policy?
You can return unopened AirPods in their original packaging within 30 days of delivery. If your order arrives damaged, defective or not as described, email us within 30 days and we'll arrange a replacement or a refund.
How can I track my order?
Your order confirmation email links to your order status page. When your order ships, you'll get a shipping email with the tracking number.
Can I contact support?
Yes. Email Oakone01@gmail.com with your order number if you have one, and we'll reply by email.